FAQ

GENERAL INFORMATION

Coachmaster will not be responsible for any personal belongings left in any vehicle. We reserve the right to substitute vehicle type (not capacity) in the event of mechanical failure or scheduling delays.

DEPOSITS

Deposits when required must accompany the signed reservations. Deposits can be made by money order, personal check, or credit card. If paying by credit card (the deposit or the total charges) the enclosed credit card authorization must be completed and returned with the signed reservation request.

CANCELLATIONS

Deposits will not be refunded on reservations not cancelled 7 days prior to the trip date.

FINAL PAYMENTS

Final Payment is due 7 days prior to the service date. If any additional charges are incurred during your trip must be paid to the driver upon the trips completion.

BEVERAGE SERVICE

Alcoholic Beverages are not allowed to be consumed in any sedan. Alcohol can be consumed in the passenger compartment of our charter buses. Coachmaster transportation reserves the right to refuse transportation to any individual.

If you have a special request just ask.

MAILING ADDRESS

Reservations, deposits and payments must be mailed to:

Coachmaster 
P.O. Box 2065 
Binghamton, New York 13902

VEHICLES

Any vehicle is available for all services. We will tailor our vehicles to your need.

VEHICLE INSPECTIONS
Any vehicle can be viewed at Coachmaster Operations Facility.
375 State Street
Binghamton, New York 13901

AIRPORTS

At ALL airports drivers will have a sign with passengers last name or the name of the company the passenger is representing.

Binghamton Airport Arrivals
All passengers arriving into Binghamton Airport will be met by Drivers inside the terminal building at the Visitors Center booth adjacent to the luggage area. In the event of delayed flights, or you can not locate your driver at the airport, Please call our operations office toll free at 1(800)729-6364 for the location of your car.

Syracuse Airport Departures
Drop offs are at curb side in front of your airlines check in area. Baggage assistance is available at the curb by airline red caps. Syracuse airport policy prohibits our drivers from leaving any vehicle unattened in front of the terminal area at any time.

Syracuse Airport Arrivals
Sedan/Limousine/Van drivers meet all passengers in the baggage areas at the bottom of the escalators.

Bus drivers must meet their passengers at curbside in the loading area outside the terminal from the baggage area.

JFK / LaGuardia / Newark Arrivals
DOMESTIC: Sedan / Limousine / Van drivers will meet passengers in the baggage area of your arriving flight.

INTERNATIONAL: Sedan / Limousine / Van drivers will meet passengers outside the customs area, when you enter the terminal area.

BUS Pickups / Group Arrivals:
JFK / LaGuardia / Newark / Philadelphia
Due to the lack of bus parking at the terminal arrival area, it is necessary to stage our buses off airports until contact has been made by the arriving passengers group leader.

PROCEDURE: Once all passengers have cleared customs or have retrieved their luggage on domestic flights the group leader should gather all individuals in one location outside the terminal and then call our Operations office toll free at 1(800)729-6364 and inform us of the location (terminal number and door) where your group has assembled. At this time your bus will be dispatched to your location for pickup.

CRUISE SHIPS

Due to the uncertainty of dis-embarkment times on all arriving cruise ships, we schedule most pickups for 10 AM and meet passengers at the pickup areas. It is required by the port authority that the bus company fax 72 hours prior to a scheduled pickup the group leaders name , number of passengers in your group the name of the Cruise Line & ship on which you will be arriving.

IT'S A MATTER OF SAFETY that we inform all groups chartering vehicles from this company that we will adhere to the rules and regulations mandated by the State & Federal Highway Safety Commissions.

Maximum driving time for your driver cannot exceed 10 hours. It is suggested on one day trips and tours, that you plan your itinerary to allow us to safely provide your transportation within these guidelines.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us.